MBoards Return Policy

You may return most new, unopened items within 14 days of delivery for a full refund.  Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery, it wouldn't be too fair otherwise. If the merchandise was sent in our error we will pay the return postage. Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund. 

Before a return is sent, the customer must have written approval from MBoards. If a customer sends a return without the written consent of MBoards, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

  • Items that have been physically damaged, or show signs of use and ware may be subject to a 10% restocking fee. 
  • Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange. 
  • Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund. 

Where and How:

  • Our Return Address is:
    • MBoards
      5277 Cameron St. STE 150
      Las Vegas, NV 89118
  • We always recommend using a carrier that provides tracking when returning your items.  Unfortunately we require the item in hand to be able to offer a refund.
  • For the fastest processing, please be sure to include a copy of your receipt and desired action (Refund, Exchange, or Store Credit). 
  • Please always make sure to pack your item carefully, as we cannot issue full refunds on items damaged during shipping.

International Customers

Due to the complex nature of exchange rates, duties, taxes, and customs, return approval is the sole discretion of MBoards. 

Regarding processing refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

If you have any questions please contact us anytime. Email is at support@mboards.co