Shipping_Policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Options

Price

USPS

Calculated At Check Out

UPS

Calculated At Check Out

Economy Shipping

FREE

NOTE: We are not responsible for shipping carrier delays.

Industry Leading Support

Free US Shipping
over $250

Secure Online
Payment

International Shipping Policy

We process orders within 1-3 business days, excluding weekends and holidays. International customers use USPS at your own risk, if you haven't had success in the past with USPS handing off to your country's post office please use UPS as tracking data is very limited once it leaves the United States. Once USPS hands off to your country's postal service, tracking data is no longer updated and we are unable to assist. We reccomend UPS for all international orders.

NOTE: We are not responsible for shipping carrier delays.

Delivery Time

Estimated transit time will be provided to you at check out. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, customs delay, and the items ordered. Products may also be delivered in separate shipments.

Order Fulfillment

Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-3 business days of the date of your order. Business days mean Monday to Friday, except holidays. If an order fulfillment is going to take longer than this timeframe in unforeseen circumstances, we will contact you via email with updates regarding your order.

Complete Electric Skateboards can take up to a week to ship as they are assembled here in house.

Transparent Series Battery Packs are fully assembled in house, please allow about a week for your Battery pack to be assembled.

Packages that are valued at $750 or more will require a signature at delivery. We reserve the right to split ship or change shipment method on any orders with Battery products to comply with Lithium Ion shipment regulations. Kit orders may be marked as fulfilled even if a battery is still on its way. We will do our best to accommodate any order cancellation requests; however, depending on the volume of messages we have at the time of the request, there can be a gap period between the request and your order being shipped. If this happens you may return your order for a refund. Cancellations cannot be guaranteed before shipment.

Customs/Import Tax

All orders shipped outside the USA are subject to Customs Import Tax when entering a country. The cost of the Import Tax will vary depending on the cost of goods coming in, your countries import tax rules and currency conversion. You will be responsible for paying this tax when the item is delivered.
If you refuse to pay this tax, the item will then be sent back to our warehouse (or in many cases, not returned to us and abandoned by shipping company), these items will be marked as abandoned and are not eligible for a refund. If you’d like to get a rough idea of what your import tax might cost, feel free to use this import tax calculator.

Lost Packages

Unfortunately, lost packages are a reality we sometimes face. If this occurs, we can file a claim to get a replacement or refund issued. However, we must wait 15 business days (as required from the carriers) from the last update on the tracking number before we can begin the claim process.

Contact Us

Address:

409 Max Ct. Henderson, NV 89011

Email:

support@mboards.co